Plantronics HW710 EncorePro Wired Headset
We designed the Plantronics HW710 for professionals who spend hours on calls every day. This over-the-head wired headset combines enterprise-grade audio with a lightweight build that won’t cause fatigue during long shifts.
The noise-canceling boom microphone filters out background chatter in busy contact centers, while the leatherette ear cushion creates a comfortable acoustic seal. You get plug-and-play USB connectivity that works with every major softphone platform — no driver downloads, no IT tickets.
What makes the HW710 stand out
Audio performance and microphone clarity
The HW710 uses a wideband audio codec that captures frequencies from 100 Hz to 6.8 kHz — the full range of human speech. You hear every syllable clearly, even when customers speak softly or have strong accents.
Our noise-canceling microphone sits on a flexible boom that positions precisely at the corner of your mouth. The mic capsule samples ambient sound 8,000 times per second and inverts unwanted frequencies in real time. Coworkers typing, printers running, nearby conversations — all filtered out before your voice reaches the call.
Comfort engineering for extended wear
We built the HW710 headband from a spring-steel core wrapped in soft polymer. The tension distributes evenly across your head without creating pressure points. Total weight is just 68 grams — you forget you’re wearing it after the first hour.
The leatherette ear cushion uses a gel-infused foam core that stays cool against your skin. Unlike cloth cushions that trap heat, our leatherette wicks moisture away and cleans with a single alcohol wipe at shift end.
Compatibility and certifications
This headset works with every major unified communications platform we’ve tested. Cisco Jabber, Microsoft Teams, Zoom Phone, RingCentral, 8×8, Avaya, and Genesys all recognize the HW710 as a native audio device the moment you plug it in.
We received Skype for Business certification in 2018 and Microsoft Teams certification in 2020. The headset passes Cisco’s compatibility test suite for call clarity and echo cancellation. If your organization runs a standards-compliant SIP softphone, the HW710 will work without custom configuration.
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Common questions about the HW710
Yes, the HW710 is officially certified for Microsoft Teams. It works as a native audio device with answer/end call controls, mute functionality, and volume adjustment. Teams recognizes the headset automatically when you plug it in — no driver installation required.
The certification means the headset passes Microsoft’s audio quality tests for echo cancellation, background noise suppression, and speech intelligibility. You get the same Teams experience as with any other certified device.
Yes, the boom arm rotates 300 degrees so you can position the microphone on your left or right side. The headband adjusts to fit either ear comfortably, and the Quick Disconnect cable lets you flip the headset without unplugging from your computer.
Many of our customers switch ears midway through their shift to reduce fatigue. The rotation mechanism locks firmly in any position, so the microphone stays exactly where you place it.
The HW710 uses a dual-microphone array with digital signal processing. One microphone captures your voice while a second microphone samples ambient noise. The processor inverts the ambient sound wave and subtracts it from the voice signal in real time.
This active noise cancellation blocks up to 95% of background sound. Typing, conversations, printers, and HVAC systems get filtered out before your voice reaches the call. The microphone boom positions the primary capsule at the corner of your mouth for optimal voice pickup.
The Quick Disconnect is a magnetic breakaway connector located six inches from the headset. The USB cable plugs into your computer and stays there permanently. The headset cable clicks into the Quick Disconnect connector.
When you need to step away from your desk during a call, you unplug the headset from the connector and walk away. The call stays active on your softphone. When you return, you click the headset back into the connector and resume the conversation. The feature prevents accidentally yanking your laptop off the desk when you forget you’re tethered.
The total cable length from headset to USB plug is six feet. This breaks down as six inches from the headset to the Quick Disconnect point, 18 inches from the Quick Disconnect to the in-line control module, and four feet from the control module to the USB connector.
The length gives you freedom to move your head naturally and lean back in your chair without feeling tethered. If you need a longer cable, the USB portion is a standard type-A connector that works with any passive USB extension cable.
The HW710 works with any softphone that supports USB audio devices. We’ve certified compatibility with Cisco Jabber, Microsoft Teams, Skype for Business, Zoom Phone, RingCentral, 8×8, Avaya, Genesys Cloud, Five9, and most SIP-based platforms.
The headset uses standard USB HID telephony commands for call control. Answer/end buttons and mute functions work automatically in certified applications. Volume controls adjust the headset output level directly, independent of your softphone’s volume slider.
Wipe the leatherette ear cushion daily with an alcohol wipe or disinfectant cloth. The leatherette surface resists moisture and bacteria buildup better than fabric cushions. Let it air dry for 30 seconds before wearing.
Clean the microphone foam windscreen weekly by gently removing it and rinsing under warm water. Squeeze out excess water and let it dry completely before reattaching. The boom arm and headband wipe clean with a damp cloth. Avoid submerging any electronic components in water.